1. Introduction
SHOPPHONES ("we", "us", "our") is a UK-based phone upgrade quote advisory business. This privacy policy explains how we collect, use, store and protect personal data when you contact us, whether by phone or email, and when you visit any page associated with this website. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Because SHOPPHONES operates primarily through phone-based enquiries rather than online forms, most personal data we hold is collected directly during a phone call or via email. This may include:
- Your name and contact telephone number
- Your email address, where you contact us by email
- Details of your current handset and general usage habits, where shared voluntarily to help us provide a quote
- Notes from our conversation with you, used to follow up on your enquiry
- Basic technical information such as browser type, if you visit this website
We do not knowingly collect payment card details, financial account numbers or government identification numbers through any channel.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide phone upgrade quotes and respond to your enquiries
- To follow up on a conversation if you have asked us to call back
- To improve the guidance and service we offer
- To meet our legal and regulatory obligations
We do not use automated decision-making or profiling when handling your enquiry.
4. Legal Basis For Processing
Under UK GDPR, we rely on the following legal bases to process your personal data: your consent, given when you voluntarily call or email us; our legitimate interests in responding to enquiries and operating our business; and, where applicable, steps taken at your request prior to entering into an arrangement with a provider.
5. How We Share Information
We do not sell personal data. We may share limited information with trusted third parties strictly where necessary, such as:
- Service providers who support our telephone or email systems
- Regulators or authorities, where required by law
- Professional advisers, such as accountants or legal counsel, where needed
Any third party we work with is required to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or to meet legal, accounting or reporting requirements. Call notes and enquiry records are periodically reviewed and removed when no longer needed.
7. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access to enquiry records is limited to team members who need it to assist you.
8. Cookies
This website may use minimal, essential cookies required for basic site functionality. We do not use cookies to build advertising profiles. You can control or disable cookies through your browser settings at any time.
9. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data, where applicable
- Object to or restrict certain processing of your data
- Withdraw consent at any time, where consent is the basis for processing
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
10. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.
11. Changes To This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please get in touch:
📞 Phone: 02038965451
✉️ Email: info@shopphones.online